Apple is being sued for making false claims about the superior display capabilities of its MacBook and MacBook Pro.
The class action suit which was filed by the law offices of Peter Polischuk and Robert Dreher on behalf of a class of plaintiffs, alleges that Apple’s marketing claims such as “a nuanced view simply unavailable on other portables”, “TFT display with support for millions of colors” and Aperture’s “the ultimate photographer’s workstation” are at least in part, constituent of deception and misrepresentation.
The plaintiffs say that instead of adhering to the aforementioned degree of refinement, MacBook and MacBook Pro displays have exhibited grainy or sparkly quality, banding in gradients, and distracting lines of distortion.
The lawsuit also references a MacNN forum thread to prove their point. The thread contains sentiments of MacBook users concerning the grainy quality of the MacBook Pro display that is extant regardless of booted operating system and non-extant on externally connected displays.
Thread posters also identified a small LCD test application that shows the “sparkle” effect when run on afflicted systems.
The lawsuit claims that Apple’s mechanisms for dealing with users experiencing these issues were less than cordial. Apple employees were allegedly denying requests for exchange or refund on the basis that machines were ‘within spec’ or that users were imagining the problems. Furthermore, the lawsuit also alleges that Apple routinely corralled discussion of the problems on its own message boards, deleting grievances voiced by users.